Q: What is your return policy? A: If you wish to return an item, please contact us by e-mail within 14 days of receiving the item. Only unused, unopened, unworn, and items with a delivery note are eligible for returns. Sale items, special items, custom-made items, and sanitary items such as underwear and swimwear are not eligible for return. We will pay the shipping costs for returns if the product is defective or if the error is our fault. If it is due to the customer’s convenience, the customer will be responsible for the shipping costs.
Q: How do I cancel an order? A: If you wish to cancel your order, please contact us by e-mail before the merchandise is shipped. Please note that cancellations will not be accepted after the product has been shipped. If you have received the merchandise, please complete the return procedure.
Q: What are the shipping costs? A: The shipping cost is $8 for orders under 100 dollars. For orders of 100 dollars or more, shipping is free. However, some products are eligible for free shipping with exceptions. Please note that international shipments may incur additional costs such as customs duties and sales taxes. These costs are the responsibility of the customer.
Q: What are the available shipping areas? A: Delivery areas include Japan and some overseas countries and regions. Countries and areas available for delivery can be selected at checkout. If there are countries and areas where delivery is not possible, we reserve the right to refuse your order.
Q: What is the product delivery time? A: We will ship the product approximately 7 days after payment is confirmed. After the product is shipped, it will reach you in approximately 2 to 4 weeks.
Q: What are the accepted payment methods? A: We accept payment via credit card and PayPal.
Q: How do you collect and use personal information? A: When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Q: How do you store and transfer personal data? A: We store your data securely on our servers or cloud services. We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration or disclosure. We may transfer your data to third parties outside the EEA, such as our affiliates, business partners, service providers or subcontractors, for the purposes stated above. We will only transfer your data to third parties that have an adequate level of data protection, as determined by the European Commission; or appropriate safeguards, such as standard contractual clauses, binding corporate rules or approved codes of conduct, as required by the GDPR.
Q: What are my data protection rights? A: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability of your personal data. If you would like to exercise any of these rights, please contact us at contact@tcg-selection.com.